VoIP providers make calling much easier for businesses as you do not have to stay limited to physical phone lines. With VoIP, you can use both your phone and desktops to accept and make calls. The best part is your clients will see the business number rather than your personal number. Also, as most of the people are working from home now, it is a great tool to use. Keeping that in mind we are presenting you the best VoIP service providers for small to medium businesses.
Best Business VoIP Providers for Small Businesses
First, on our list, we have RingCentral. It is a great solution, especially for the employees working from home. The main features of this service are integrated messaging, unlimited video conferencing, and cloud-hosted VoIP. It also offers many features which are paid in other programs.
If you encounter any issues their customer service is ready to help you 24/7 via online chat and over the phone. Although other than the enterprises, small companies are routed to overseas service representatives.
RingCentral provides its service in multiple price range. Their essential plan starts from $29.99 per user per month. In this plan maximum, 20 people can use it. Their ultimate plan costs $59.99 where you have unlimited storage and unlimited people can be a part of it.
If you want a VoIP service with an affordable price tag, Ooma will be a great choice. They also have office and office pro plans for big companies and enterprises. Their phone system is flexible, so you can use your office line from home and also from desktop easily.
Although the video conferencing feature works only in office pro plan, others will have over the phone conferencing options. Also if a client reaches you, transferring calls to proper representatives are extremely easy.
Ooma office plan starts at $19.95 where you will have the options for unlimited calling in the US and Canada and three-way conferencing. On the other hand, their office pro plan offers call recording, enhanced call blocking and voicemail transcription at a price of $24.95.
For a mid-size business looking for a VoIP provider, Nextiva will be a good option. Their mobile and desktop programs allow your employees to ditch office phones and the online management platform makes it easy to transfer calls seamlessly.
Another great feature of Nextiva is ‘Cospace’ which is a team collaboration tool where everyone can talk over video calls. One thing to note, their pricing is a little bit complex, so do check their website before purchasing any plans.
Talking about the plans, their essential plan starts at $17.95 and goes up to $31.95 for their enterprise plan. On the later, you will get features like 12,500 toll-free minutes and voicemail transcription.
For businesses like food trucks and pop-up stores, Grasshopper is a great tool. It has both iOS and Android apps to make and receive business calls. You can also customize call forwarding rules. Sadly it does not support analogue office phones.
On the flip side, all of their plans come with each and every feature it offers. So you do not have to upgrade the plan to get any features, that decision can only be taken in the base of how many people will be using the service. It provides service only in USA and Canada.
Grasshopper offers three plans, ranging from $26.00 to $80.00.
Working with a tight budget, 8×8 can be one of the best choices for your company. It offers integration with third-party programs like Salesforce, Zendesk, Netsuite, and Microsoft Dynamics. With this integration, you can manage inventory, accounting, point-of-sale, and customer service together.
When it comes to features, it offers team messaging, HD videoconferencing, and screen sharing. Employees can contact with customers over social media, text, and phone from the program itself. Although it does not come with a huge list of feature, the cost makes up for it.
Their plans start with $12.00 where you will get unlimited calling within the US and Canada. Other than that it has 2 more plans, costing $24.00 and $44.00.
One of the first VoIP services in the USA was Vonage and it still holds strong ground. It can integrate with everything from Salesforce to Slack which makes your work easy. Their main highlights are unlimited team messaging, unlimited calls, and unlimited business text messages.
Other than that, their 24/7 customer support is also pretty strong. If you have a small business, their cheapest plan can be a really good option. Vonage can also update and add more devices whenever you need your plan.
They offer 3 plans starting with $14.99 mobile plan. Then there is a premium plan which costs $24.99 and advanced plan costing $24.99.
Verizon is a well-known company when it comes to telecommunications and it also does not disappoint when it comes to VoIP service. Their fibre-optic and DSL connections make it the most reliable connection. Other than that Verizon’s customer service is top-notch. Sadly all of these comes at a hefty price tag.
Also if you live in the north-eastern side, you will get their fastest internet connections available. But on the other states, you will get their DSL connection which is a bit slower. So if you own medium-sized or big company, Verizon can be a good option.
As mentioned earlier, their pricing is higher than the rest. For 1 to 5 lines it costs $35.00 and for more lines pricing is available on request.
Next on our list is GoToConnect which is growing fast in the VoIP sector. The main features of the program are call routing, called ID, do not disturb, international calling etc. Their plans come with unlimited video conferencing for up to 250 participants.
For international calling, it supports 25 countries. Their phone system is extremely easy to set up and have a phone, live chat, and email support. Their service is good for every kind of company as they have multiple plans.
GoToConnect offers 5 plans which start from $19.95 and goes up to $29.95 per user per month.
Another great solution for small businesses is Mitel which focuses on working in mobile devices. All of their plans come with unlimited minutes, audio conferencing, videoconferencing, and integration with Outlook and G Suite.
It also has been awarded one of the best business tools of 2019 for its reliability, security, continuous improvement and satisfaction. The main spotlight is Mitel is offering free service until 2021 to help small businesses affected with Covid 19.
Their plan starts at $20.99. If you need extra features, the pricing is available upon request.
If you own a small business and do not unlimited plan, Phone.com can offer a great solution. On their basic plan, it offers 300 minutes of calling. Also if you use CRMs, it can be integrated with Phone.com. Other than that their plans include call queuing, fax to email, call screening etc.
Furthermore, on their premium plans, they offer live receptionist, IP phone connection, international dialling, call recording, additional minutes bundles etc. At the time of writing of this article, more than 30,000 businesses are using their service.
They offer 3 primary plans starting from $12.99 per month and goes up to $29.99. If you pay annually the price will come down to $9.99 and $24.99 respectively.
Next on the list, we have TalkRoute which offers a virtual phone system to make and receive business calls. It offers phone numbers according to your business need and you can forward call anywhere. Other than that you can also send and receive MMS.
Their application is supported on all the major platforms like macOS, Linux, Windows and Android. From their website you can ask for live demo too, in case this is the first time you are going to use a VoIP service. The interface is also pretty standard.
You can try their service without any contracts and after that, there are 4 plans. Their basic plan costs $19 per month, then the plus plan cost $39 per month. For big organizations, they offer a $59 plan and the enterprise plan costs $99.
A good alternative to TalkRoute is CallHippo which can be set up with your phone system easily. Just like the previous app, this is available on the app store, Google play, and Chrome web store. You can also record calls and get analytic.
More than 5000 companies are using CallHippo including Amazon, Aramex and Honeywell. When it comes to an international number, USA, UK, Brazil, Canada, France, Australia, Singapore, Germany and South Africa are available.
For annual payment, their plans start from $14 per month per user and go up to $35. For enterprise solution, pricing is available on request.
Last but not least we have Dialpad. This VoIP program provides high definition clarity in calls, internal and external messaging and video calling. They also offer 24/7 live chat service if you encounter any issues.
When it comes to reliability, companies like Uber, TED and HubSpot are using it. So it is a good option for sure. DialPad has application for Android, iOS, Windows, macOS and even Chrome extension. The best part is the cost of the service is cheap comparably.
With 14-days of the free trial, their plans start from $15 and go up to $25. These plans are billed annually.
So these are all the best 13 VoIP providers you can choose from for your business. We have tried to include apps with a various price range so you can choose the one best for you. If you liked the article do install our app from Google Play Store to stay updated always.